Frequently Asked Questions

1. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Shop Pay Installments, and Affirm (when available). All payments are securely processed and encrypted.

2. How long does shipping take?

Shipping typically takes 5–10 business days depending on the brand and your location. Some premium models may require additional processing time. You will receive tracking updates the moment your order ships.

3. Is shipping free?

Yes. We proudly offer free shipping within the continental United States on all massage chairs.

4. Do you offer white-glove delivery?

Yes. Many of our brands offer white-glove in-home setup and installation for an additional fee. Options appear automatically at checkout.

5. What is your return policy?

We follow the manufacturer’s return policy. Typically:

Returns accepted within 30 days
Chair must be in original condition
Return shipping + restocking fees may apply (varies by brand)

6. Do massage chairs come with a warranty?

Yes. All chairs include official manufacturer warranties, usually covering:

3 years: structural/frame
1–3 years: parts
1 year: labor

Each product page lists exact warranty details.

7. Is there sales tax?

Sales tax is calculated at checkout according to your state’s laws.

8. Do you price match?

Absolutely. If you find the same chair for a lower price from an authorized dealer, we’ll match or beat it. See our full Price Match Guarantee page below.

9. How do I track my order?

Once shipped, you’ll receive a tracking number by email. You can check your order status at any time.

10. Is assembly required?

Most massage chairs come partially assembled and require minimal setup. Some premium models arrive fully assembled. White-glove service is available if you prefer a technician to install it for you.