Kahuna DIOS-1288

Purchase Agreement

Return Policy – Our 30 Day Money Back Guarantee

If you would like to return your product, you have 30 days. Customers are responsible for the freight charges and 15% – 35% restocking fee. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is non-refundable. *Original packaging is required.

The return process is easy. Contact customer service to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. Product will not be accepted if it is returned improperly. Restocking fee and return shipping charge will be applied.

What is your Exchange Policy?

Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 30% restocking fees. If the massage chair is defective at the time of delivery we’ll exchange it for the same model with no additional shipping costs with proves shown to headquarter office. If an exchange occurs in a non-defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren’t satisfied, you can either exchange the chair for a similar model of the same brand, or return the massage chair to receive a refund minus the shipping and restocking fees.

Warranty

The warranty period and condition may change due to the deal you agree on when you purchase the products. Open box warranty is also same. If we are having an open box sale for a 1 year warranty condition, standard warranty does not apply. ***All Openbox sales are final sale!***

This warranty only applies to products purchased directly from KahunaChair or from one of our authorized distributors/resellers such as TruRelax Co. (Online &Offline). KahunaChair is a registered brand under the ownership of AJX Inc.

This warranty does not cover damage or malfunctions caused by: Normal wear and tear. b) Improper installation, misuse, abuse, negligence, or accidents. c) Unauthorized repairs or modifications. d) Natural disasters or other external causes.

All parts (including handheld remote controller) come with a one-month warranty.

WEAR AND TEAR is not covered under warranty. Animal damage, liquid damage, accidental damage etc.

Cancellations

If you want to cancel your order after your massage chair has shipped you will take responsible for any shipping charges.

Shipping

Our standard delivery time is 10 to 14 business days, however due to weather and other conditions, delivery could take longer than usual shipping time up to 30 business days.

Price Match

At our website, we know that you work hard for your money, and spending it on anything is a big decision. If you’ve seen a lower price for the same product and can provide documentation within 14 days of the purchase date, not just during the holidays and excludes offers that include free items, warranty, special financing, rebates, limited quantity items, clearance items and limited-time exclusive offers. We’ll gladly match that price. This allows you to shop at our website with confidence, knowing that you’ll always get the lowest possible price.

Payments

Cancellation of orders funded by Affirm will result in a fee of 10% to 25%.